Shipping & Returns Policy
Thanks for shopping at https://artistro.com/ (“the Website”). The Website, including this Shipping & returns Policy, is owned and operated by ZZ Top LLC, a limited liability company registered under the laws of the State of Delaware, dba Artistro (“Artistro”).
Website Orders
Orders through the Website are available for all Website visitors, either registered or not.
Availability of Goods
The status of each item in stock is updated once every 24 hours. For this reason, you may happen to order an item that is already sold out in the meantime. If that happens, you will be notified as soon as possible.
Orders Placement
All orders are processed within 1-2 business days (business days do not include weekends or public holidays). Orders placed on weekends or holidays will begin being processed on the following business day. An order cancellation may not be guaranteed after your order has been processed for shipment.
Shipment within the US
Shipment time is 1-8 business days (depending on the shipping method) from the date the order is shipped out.
If we are experiencing a high volume of orders, the shipment may be delayed for a few days. Artistro is not responsible for shipments being late due to the holidays, weekends, or any other delay on the shipping company’s side.
Shipping rates within the US:
|
Shipping method |
Shipping cost |
|
Standard shipping (4-8 days) |
FREE on orders over 39.99$ |
|
Express shipping (3 days) |
9.99$ |
|
Priority shipping (1-2 days) |
14.99$ |
International shipping to Canada, UK & Australia
| Shipping method | Shipping cost |
| Standard shipping (4-8 days) | 7.99 CAD/ GBP/ AUD |
| Express shipping (3 days) | 14.99 CAD/ GBP/ AUD |
Shipping to the Wrong Address
Please note that we ship an order at once. So, unfortunately, if we are given the wrong address by mistake, it usually is too late to make a change. Once the package is delivered to the address that was provided to us during checkout, we consider the order fulfilled.
In some cases where the wrong address was provided at checkout, the package is returned to us by the shipping company as undeliverable. If this happens, Artistro can still ship the product to you, so long as you provide the right address and pay for the new shipping fees. However, if you’d like a refund instead, we can issue you a refund, just minus the original shipping cost.
Tracking information
You will receive the tracking number of your order on your e-mail shortly after such an order is shipped. You may track your order directly on the website of a shipping company.
Customs duties and taxes
We are not responsible for any customs duties and taxes applicable to your order. All fees imposed during or after shipping are the sole responsibility of a customer. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
Damages
We are not liable for any goods damaged, lost, or stolen during shipping. If your order arrived damaged, please contact the shipment carrier to file a claim and save all packaging materials and goods.
Return of unwanted items
You can return any unwanted item and get a refund if you exchange it within 7 days of receiving it. To be eligible for a refund or exchange, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Return shipping fees are not covered by Artistro.
To initiate a return, please contact us and we will provide you with the instructions.
Returns of defective items
Returns of defective items are accepted within 6 months of receipt. If an item is defective, you will be offered a refund or a replacement. Artistro will cover the return cost of the defective items. This warranty covers the the products ordered from Artistro directly and does apply to products bought from un-authorized resellers.
To initiate a return of a defective item, please contact us and we will provide you with the instructions.
Returns of gift cards
Unfortunately, we do not offer returns of gift cards.