Family business

Free shipping and returns

365 day satisfaction guarantee

Shipping & Returns

Shipping

All orders are shipped within 2-3 business day. Delivery takes 3-5 business days. Free shipping within USA.

Please note that we we ship the order only once. So, if during the purchase you give us the wrong address, unfortunately we will not be able to make a refund and send the product to another address.

Returns

We have a 365 -day 100% satisfaction warranty.
Your complete satisfaction is our prior goal. It is of the utmost importance to us that our products completely meet your expectations.
If you are not satisfied with your purchase, please, contact us via: email info@artistro.com or Chat
Depending on the situation you will get a Refund, Partial Refund, Exchange or Store credit.

U.S. Customers: You have 4 options when making a return:

  1. Full Refund: Receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a full refund.
  2. Partial Refund: You may be able to receive a partial refund for the following products:
    - Any item not in its original condition, damaged, or missing parts for reasons not due to our error
    - Any item that is returned after 30 days from delivery
  3. Exchange: Artistro will replace damaged or defective items. If you need to exchange your item for the same product, contact us.
  4. Store Credit: If you want to make a return and it is past the 30-day delivery date, you will receive a store credit that you can use at artistro.com at checkout.
    Items not eligible for a refund:
    - Gift cards
    - Orders received over 30 days ago (store credit will be issued, instead)

Gift Returns

If you wish to return a product that was gifted to you, please procure the receipt from the purchaser in order to process the return.
How do I return my product?
Send an email to info@artistro.com. You can also reach us at our customer service live chat

Return your item(s) to:
200 Sunny Isles Blvd,
Suite TH304, Sunny Isles Beach,
Florida, 33160

Artistro will cover the cost of shipping (items are returned via USPS).

We will provide you with a USPS label and all you have to do is drop it off at any USPS location. Once the item is delivered, we will process the refund.

Do you ship to P.O. Boxes, APO/FPO addresses or international addresses?

Yes we do Ship to P.O. boxes as well as APO/FPO.

For the international shipment please visit our Amazon store (link to linktree?) in your area, if not available simply follow the checkout process to find the shipping price to your place.