Shipping & Returns Policy
Thanks for shopping at https://artistro.com/ (“the Website”). The Website, including this Shipping & returns Policy, is owned and operated by ZZ Top LLC, a limited liability company registered under the laws of the State of Delaware, dba Artistro (“Artistro”).
Orders through the Website
Orders through the Website are available for all Website visitors, either registered or not.
Availability of goods
The status of each item in stock is updated once every 24 hours. For this reason, you may happen to order an item that is already sold out in the meantime. If that happens, you will be notified in a timely manner.
All orders are processed within 1-2 business days (business days do not include weekends or public holidays). Orders placed on weekends or holidays will begin being processed on the following business day. An order cancellation may not be guaranteed after your order has been processed for shipment.
Shipment within the US
Shipment time is 1-8 business days (depending on the shipping method) from the date the order is shipped out.
If we are experiencing a high volume of orders, shipment may be delayed for a few days. Artistro is not responsible for a late delivery due to holidays, weekends or any delay caused by a shipping company.
Shipping rates withing the US:
Standard shipping (4-8 days)
FREE on orders over 29.99$
Express shipping (3 days)
Priority shipping (1-2 days)
Shipment to the wrong address
Please note that we ship an order only once. So, if you give us the wrong address, unfortunately we will not be able to make a refund and send such an order to another address.
In case you gave us a wrong address and the item returned to us because of that, you will have to pay for the next shipping. Otherwise, we will have to withhold original shipping charges from the refund.
You will receive the tracking number of your order on your e-mail shortly after such an order is shipped. You may track your order directly on the website of a shipping company.
Customs duties and taxes
We are not responsible for any customs duties and taxes applicable to your order. All fees imposed during or after shipping are the sole responsibility of a customer. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
We are not liable for any goods damaged, lost or stolen during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return of unwanted items
You may either return an unwanted item for any or no reason and get a refund, or exchange it within 7 days of receipt. To be eligible for a refund or exchange, such an item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Shipment of an unwanted item shall be at customer’s expense.
To initiate a return, please contact us at email@example.com and we will provide you with the instructions.
Returns of defective items
Returns of defective items are accepted within 6 months of receipt. If an item is defective, you will be offered a refund or a replacement. Artistro will cover the return cost of the defective items. This warranty covers the the products ordered from Artistro directly and does apply to products bought from un-authorized resellers.
To initiate a return of a defective item, please contact us at firstname.lastname@example.org and we will provide you with the instructions.
Returns of gift cards
Unfortunately, we do not offer returns of gift cards.