Frequently
Asked
Questions

To help you save time, we’ve compiled a list of frequently asked questions. Search here for an instant answer.

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Orders and Account Settings

How do I place an order?

Click the “Add to Cart” button and review and confirm your order details before placing the order. If you’d like assistance in placing your order, message us at m.me/Artistro.ArtSupplies

How do I change information in my order?

If your order has already been placed and the billing information or address are incorrect, you won’t be able to change this on your order. Please message us via m.me/Artistro.ArtSupplies and if the order has not been fulfilled we may be able to assist you in updating your order. You can always change your e-mail address in Account Settings. 

Payment

Do you charge sales tax?

You will be charged in compliance with state law. If the state your purchase is being shipped to requires sales tax, it will be reflected at checkout.

What forms of payments do you accept?

We accept all major credit cards, PayPal, Google Pay, gift cards, and store credit.

How long do refunds take?

We issue refunds immediately; however, it is up to your banking institution as to when funds are processes and made available. This, is usually within 3-5 business days.

Shipping

How much does shipping cost?

We offer free standard shipping on all orders.

What countries do you ship to?

We are able to ship within the continental USA. For international orders
  • Amazon Canada
  • Amazon UK
  • Amazon Australia
  • Amazon Italy
  • Amazon Germany
  • Amazon France
  • Amazon Spain
  • Amazon Netherlands
please visit our buy worldwide page

How long will it take to receive my order?

Standard shipping generally takes 3-5 business days.

What happens if my package gets lost?

Our representatives are available to assist you in the event your package is lost. Email info@artistro.com or message us at m.me/Artistro.ArtSupplies  and our customer service representatives will sort it out as quickly as possible.

What should I do if there is something wrong with my order?

We have a 100% customer satisfaction guarantee! Please feel free to contact us at info@artistro.com or message us m.me/Artistro.ArtSupplies and our customer service representatives will sort it out as quickly as possible.

Products

How do I activate the markers?

Artistro paint pens require a few steps to get them ready for use. Note: Artistro markers include instructions on the pens themselves, inside the box, and on the box of the markers too.

✔️ Step 1: Shake the marker well to ensure the paint is thoroughly mixed. Always shake the pen before using, especially if it hasn't used for a while. 

✔️ Step 2: Remove the cap. Use it to press lightly on the tip to let any air out. Start pumping the tip this way to activate the pen. As you press down, the paint will make its way to the tip. Be patient!

✔️ Step 3: We strongly recommend you test the ink on a piece of paper first before starting your project to ensure the ink runs smoothly. Once the tip is moist and you can draw a line with uninterrupted flow, it’s ready for use! 

Adhere to recommendations and drawing using paint markers will always be an easy and enjoyable experience!

What are the best surfaces to use the paint pens on?

Artistro paint pens work on almost any surface: rock, ceramic, glass, metal, plastic, vinyl, wood, fabric, canvas, paper,  pumpkins, leaves, denim, and more. 

How to store paint pens?

Ideally, Artistro markers should be stored horizontally as this makes re-mixing the color inside the marker easier between uses. Avoid storing them vertically with the nib facing downward, as dense pigments will collect at the valve, making them susceptible to clogging and making re-agitation more difficult.

How big are the tips?

The extra-fine tip is 0.7mm-1mm, the fine tip is 1mm-2mm, and the medium tip is 2mm-3 mm.

What’s the difference between acrylic and oil-based paint pens?

The simplest answer will be the difference in drying time. Water-based paint dries fast, whereas oil-based paint does not. Also, oil-based paint becomes permanent upon drying, while water-based paint is not water-resistant. To make acrylic paint permanent, you must seal or bake the project depending on the material.

Are these markers food safe?

We do not recommend using markers in contact with food. To claim markers as food safe, they must have FDA approval. Our markers have not been sent to FDA for this request.

Are your products non-toxic?

All our products are certified non-toxic by the American Society for Testing and Materials (ASTM).

Do you test on animals?

No, Artistro does not test on animals. 

Artistro Club Rewards

How do I earn rewards?

You earn 5 Art Coins for every dollar you spend at Artistro.com. Please go to our Artistro Club page for more information.

Can I gift my Art Coins to someone else?

We are unable to transfer reward points, but we do have gift cards that you can purchase for someone else.

Returns and Refunds

We have a 100-day 100% satisfaction guarantee return policy. Please visit this page for more information about refunds.

Collaboration and Sponsorship

We are proud to support artists throughout their artistic journeys. Please email us at info@artistro.com for any inquiries. Provide your name or organization name and contact details as well as your request. Once reviewed, we will contact you directly.

If you are looking to become an Artistro Ambassador, please visit the Ambassador Program page.

If you are looking for the Affiliate Program please visit the Affiliate Program page.