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Frequently
Asked
Questions

To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer.

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Ordering and account settings

How do I make an order?

Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order. If you’d like assistance in placing your order, you can always message us m.me/Artistro.ArtSupplies

How do I change information in my order?

If your order has been placed and the billing information or address are incorrect, you won’t be able to change this on your order. Please message us m.me/Artistro.ArtSupplies  and if the order has not been sent we will assist you in updating your order. You can always change your email in Account settings. 

Payment

Do you charge sales tax?

You will be charged in compliance with state law. If the state your purchase is being shipped to requires sales tax, it will be reflected on your invoice at checkout.

What forms of payments do you accept?

We accept all major credit cards, PayPal, Google Pay, gift cards, and store credits issued by Artistro Rewards Club.

How long does the refund take?

We issue refunds immediately, however it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.

Shipping

How much does shipping cost?

We offer free standard shipping on all orders.

What countries do you ship to?

We’re able to ship within the continental USA.
For international orders, please visit:
Amazon UK
Amazon Australia
Amazon Italy
Amazon Germany
Amazon France
Amazon Spain
Amazon Netherlands
Amazon Canada

How long will it take to receive my order?

Standard shipping takes 3-5 business days.

What happens if my package gets lost?

Our representatives are available to assist you in the event your package is lost. Email info@artistro.com or chatl us m.me/Artistro.ArtSupplies and our customer service representatives will sort it out as quickly as possible.

What to do if there is something wrong with my order?

We have 100% customer satisfaction guaranteed! Please feel free to contact us at info@artistro.com or chat us m.me/Artistro.ArtSupplies and our customer service representatives will sort it out as quickly as possible.

Products

How to activate markers?

Artistro paint pens require a few steps to get them ready for use. Note: Artistro markers include instructions on the pens themselves, inside the box, and on the box of the markers too. Let’s start today’s marker tutorial!

✔️ Step 1: Shake the marker well to ensure the paint is thoroughly mixed. Always shake the pen before using - especially if it wasn’t used for a while. 

✔️ Step 2: Remove the cap, use it to press slightly on the tip to let the air out. Start pumping the tip this way it activates the pen into the paint itself. As you press down the paint will make its way to the tip. Be patient! Once the tip is in color and you can draw a line without breaking up - it’s ready for use! 

✔️ Step 3: We strongly recommend you to test the ink on a piece of paper first before starting your project to ensure the ink runs smoothly.

Adhere to recommendations and drawing + using paint markers will always be an easy and enjoyable process!

What are the best surfaces to use your paint pens on?

Artistro paint pens work on almost any surface: rocks, ceramic, glass, metal, plastic, vinyl, wood, fabric, canvas, paper,  pumpkins, leaves, denim and etc. 

How to store paint pens?

Текст: Ideally Artistro Markers should be stored horizontally as this makes re-mixing the color inside the marker easier between uses. Avoid storing them vertically with the nib facing down as dense pigments will collect at the valve, making them susceptible to clogging and re-agitation more difficult.

What are the sizes of the tips?

The range of the tips varies: the extra-fine tip is 0.7mm-1mm, the fine tip is 1mm-2mm, the medium tip is 2mm-3 mm.

What’s the difference between acrylic and oil-based paint pens?

The simplest answer will be the drying time difference. Water-based markers dry fast where oil is not. Also, oil-based markers dry permanently, where water-based dry only water-resistant, thus to make them permanent you have to seal or bake the project depending on the material.

Are these markers food safe?

To claim markers food safe they should have FDA approval. Those markers have not been sent to FDA for this request. We do not recommend using markers in contact with food.

Are your products non-toxic?

All our products are nontoxic and are certified by the American Society for Testing and Materials (ASTM).

Do you test on animals?

No, Artistro does not test on animals. 

Artistro Club Rewards

How do I earn rewards?

You earn points for every dollar you spend at Artistro.com. Please check our Artistro Club page for more information.

Can I gift my Art Coins to someone else?

We are unable to transfer reward points, but we do have gift cards that you can purchase for someone else.

Returns and Refunds

We have a 100-day 100% satisfaction guarantee return policy. Please visit our page

Collaboration and sponsoring

We are proud to support artists throughout their artistic journey. Please email us at info@artistro.com for the inquiry. Provide the organization name and contact details as well as your request. Once submitted and reviewed, we will contact you directly.

If you are looking to become Artistro Ambassador please visit our Ambassador Program page.

If you are looking for Affiliate Program please visit our Affiliate Program page.